1. Scope of Services

CareStep acts as a professional home care service coordinator. We match, deploy, and manage trained professionals, patient attendants, and nursing professionals to assist families with non-medical and semi-medical home care needs, including but not limited to:

• Elderly care and senior citizen companionship
• Post-hospitalization and post-operative recovery care
• Bedridden patient assistance and personal hygiene support
• Mobility support, dementia care, and cognitive assistance
• Daytime, night-shift, and 24-hour live-in caregiving arrangements

2. Assessment & Personalized Care Plans

To ensure the safety and comfort of your loved one, CareStep conducts an initial consultation to evaluate physical mobility, daily schedules, language preferences, and care requirements.

Client Obligation: You agree to provide accurate, comprehensive, and updated medical and behavioral information regarding the patient. Concealing critical medical histories or safety risks may result in the immediate termination of services.

3. Professional Matching & Continuity of Care

We utilize a specialized matching matrix considering experience, location, and specialization to find the ideal professional for your family.

• Continuity: While we aim to keep the same professional matched to your home for consistency, matches are subject to change due to health emergencies, leaves, or unforeseen personal circumstances of the staff.
• Replacements: In the event a professional goes on planned or unplanned leave, CareStep will make every reasonable effort to provide a qualified replacement in a timely manner.

4. Payment Terms, Billing & Deposits

By availing of our services, you agree to the financial framework established by CareStep:

• Service Fees: Invoices are generated periodically (weekly, bi-weekly, or monthly) depending on the agreed-upon contract framework.
• Advance Deposit: A security deposit or advance payment may be required prior to the commencement of the care shift. This deposit will be adjusted or refunded upon the formal termination of the service.
• Delayed Payments: Failure to clear invoices within the stipulated due date may result in a temporary suspension of caregiving services.

5. Service Scheduling, Rescheduling & Cancellations

Our care schedules (hourly, day/night shifts, or 24/7 care) are legally binding timelines.

• Modifications: Any request to change shift timings or reduce days must be communicated to the CareStep management team at least 24 to 48 hours in advance.
• Cancellations: Abrupt cancellations without proper notice may incur a nominal processing/holding fee to compensate the matched professional for lost shifts.

6. Workplace Safety & Professional Expectations

CareStep is committed to maintaining a professional, safe, and respectful environment for both our clients and our caregiving staff.

• Professional Conduct: Professionals are expected to be punctual, maintain personal hygiene, follow the prescribed care routine, and respect household privacy.
• Safe Environment: The client must ensure a safe, clean, and hazard-free environment for the professional. For live-in professionals, appropriate resting quarters and hygienic meals must be provisioned.
• Zero Tolerance Policy: Any form of verbal abuse, physical harassment, discrimination, or ethical misconduct directed at our professionals will lead to immediate service withdrawal and potential legal action.

7. Limitations of Liability & Emergency Protocols

It is critical to understand the boundaries of home care provision:

• Non-Medical Emergency Framework: Our professionals are trained to assist with daily living, routines, and non-invasive care. They are not a substitute for critical care doctors, paramedics, or intensive hospital care units.
• Emergency Incidents: In the event of an acute medical emergency, the professional will immediately alert the family's designated emergency contact and coordinate local medical emergency services. CareStep shall not be held liable for physiological outcomes, natural medical declines, or injuries occurring despite reasonable care.
• Valuables & Property: Clients are strongly advised to secure cash, gold jewelry, and expensive electronic items. CareStep will not accept liability for claims of theft or damage unless undisputed physical proof is provided through legal investigations.

8. Non-Solicitation Policy

Clients agree not to directly employ, hire, or engage any professional introduced to them by CareStep on an independent, private contractual basis outside of our system during the service tenure and for a period of 12 months following termination. Breaking this clause bypasses essential insurance, vetting, and professional monitoring processes, and constitutes a breach of contract subject to structural damages.

9. Privacy, Confidentiality & Data Management

CareStep treats your family's personal data, medical histories, and household setups with absolute confidentiality. Data collected during the onboarding phase is securely handled in compliance with applicable Indian privacy mandates and will solely be shared with authorized personnel essential to running your caregiving pipeline.

10. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal dispute, claim, or mediation arising out of our operational relationships shall fall under the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.

11. Modifications to the Agreement

CareStep reserves the right to revise or update these Terms at any time to align with regulatory adjustments, legal demands, or operational updates. The most current version will always live on this URL, and continued utilization of our services implies structural acceptance of any modifications made.

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Thank you for placing your trust in CareStep. We look forward to supporting your family with compassionate, dependable, and highly professional care.